Textphone Confidence Training:
This training will support, encourage and enable your staff and volunteers to communicate effectively with deaf and deafblind people who use textphones and textphone
software. People will feel more able and confident in phoning your textphone if they know that your staff and volunteers know how to use it effectively.
The training assumes you have a textphone or textphone software. It provides personal firsthand knowledge and experience, enabling your staff and volunteers to feel
confident and willing to use your textphone systems. It covers an awareness of deaf and deafblind people’s needs and the different ways in which they communicate and
write phrases. It gives all participants the opportunity to have live experience of practicing and the skills required in answering and making textphone calls and
My training sessions are designed for both companies and helplines, for a maximum of 10 people and take between 2 and 3 hours depending on the service setting and
knowledge and experience of the trainees.
To comply with legislation: the Equality Act 2010 (which replaces the Disability Discrimination Act 2005) organisations must ensure that someone is not
discriminated against or put at a ‘substantial disadvantage’ because of their disability or illness. It states that all services, organisations, education
providers and employers must make ‘reasonable adjustment’ to provide an individual with equal opportunity and access to services and the physical environment.
Effective textphone communication can help you meet these requirements.